If We Cancel

Due to the nature of Nature, especially in the Calgary region, we will from time to time have to cancel a trip on short notice due to extreme temperatures and/or extreme weather warnings. In this instance, you will be eligible for your choice of a full refund or a credit for a comparable trip to be used at another time. Also if a trip fails to meet the minimum requirement of 3 participants paid in full by the Wednesday evening before a Saturday trip, we reserve the right to postpone, in which case you will be eligible for a full refund or credit as above. In this circumstance you will be notified by e-mail on Thursday morning.

If You need to cancel

Cancellations received from a client within the 48 hour period prior to an event, that has met the minimum requirement of 3 participants will not be refunded*, but can be transferred. Cancellations received more than 48 hours prior to an event will be offered a credit for a future trip or refunded their original purchase amount minus a 4% processing fee.

*We appreciate that there can be life events which come up unexpectedly and result in last minute cancellations. If you experience this, please contact us directly for a resolution.